Last updated June 19, 2024
Our commitment
ITF Technologies Inc (hereinafter referred to as "ITF") is committed to implementing the necessary measures to reduce the risk of incidents involving the confidentiality of personal information. We are committed to protecting the confidentiality of the personal information of employees, customers, suppliers, as well as anyone who provides services to ITF. We value the trust of our partners. We recognize that maintaining this trust requires us to be transparent and accountable in how we collect and handle the information provided to us.
To ensure the protection of personal information, ITF will only collect, process and share personally identifiable information with the consent of the individual concerned, except where authorized or required by law, in which case your consent will not be required.
By browsing our website, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.
Objectives of the Privacy Policy
In order to protect your personal information, ITF will only collect, process and share personally identifiable information with your consent, except where permitted or required by law, in which case your consent is not required.
The purpose of this policy is to inform users why and how ITF, or anyone acting on its behalf, will collect and use their personal information. It is written in clear and simple language to ensure users' informed consent.
For the purposes of this policy, "personal information" means information about an individual that enables that individual to be identified directly or indirectly. This may include, for example, name, address, e-mail address, telephone number, gender or language, any information relating to an identifiable person or any information that allows a person to be identified.
Generally speaking, a person's professional or business contact details do not constitute personal information, for example a person's name, title, address, e-mail address or business telephone number.
How we obtain consent
We are committed to obtaining an individual's consent before collecting his or her personal data. Consent may be explicit or implicit, and may be given directly by the person concerned or by his or her authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically or in writing. However, implicit consent may be reasonably inferred from a person's action or inaction. For example, providing a name and e-mail address to receive a publication, or a name, e-mail address and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal data. In determining the appropriate type of consent, we take into account the sensitivity of the personal information concerned, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.
If we wish to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It is not always possible to obtain consent to collect, use or disclose personal information. We will never disclose such information other than in accordance with this policy, except as required or permitted by law.
Purpose of data collection
Information is collected in accordance with the purposes and objectives set out in this privacy policy.
Here are some of the reasons we collect your personal information:
- To provide products and services. We collect and process the data and information necessary to fulfill our mission and contractual obligations.
- To provide and improve these products and services. Data collected during your interactions with our services can be used to analyze and improve the operation of our products and services.
- To develop new products and services. Data collected can be used for research and development purposes to offer new products and services to our users, in particular through advertising and marketing messages.
- To offer personalized products and services. Collecting and analyzing the data generated by your interactions with our services helps us to develop and create products and services that are relevant and always best meet your expectations, particularly in order to propose customized solutions for customers who need them.
- To evaluate the performance of products and services. Data is collected in order to obtain information on the advantages and disadvantages of our products and services, so that we can evaluate and resolve them if necessary, notably through surveys. This enables us to ensure the quality of our products and services, as well as promoting risk management.
- To protect the privacy of our users. The data we collect enables us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
- To meet legal obligations. Data is collected to meet obligations arising from laws, regulations or international treaties.
Personal information collected
ITF may collect personal information in various forms, but will only do so by legal means and only for the necessary purposes communicated to you, as described in this policy, or as permitted or required by law.
The personal information collected and its sensitivity may vary depending on the context of your interactions with ITF. For this reason, we make it a priority to inform you of the nature of the personal information we use.
We protect all personal information we collect. Among the personal information that may be collected and used, we pay particular attention to:
- Name and contact information. First and last name, e-mail address, mailing address, telephone number and other similar data used to contact you.
- Demographic information. Information about you, such as your country and language of communication.
- Interactions. Data on sites visited and usage. For example:
- Troubleshooting and support data. Data you provide when you contact ITF for assistance, including the products you use, and other information that helps us solve your problem.
- Searches. The search queries you use when using our website.
- Location data. Data, which may or may not be precise, about the location of your device. For example, it is possible to collect location data from a device's IP address or from data in your account profile that indicates with less precision where you are, such as the name of a town or a zip code.
- Other data. Other data provided when you use our website, such as data from Google Analytics or Visitor Queue.
Data processing purposes
- Product development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.
- Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. For example, you can complete surveys and choose whether or not to receive promotional communications from ITF by e-mail, text message and telephone. For more information on how we manage your contact information and promotional communications, please see the Access to and control of personal information section of this policy.
- Relevant offers. ITF uses data to provide you with relevant and important information about the products and services we offer. We analyze data from a variety of sources to predict what information will be most interesting and relevant to you and communicate it to you in a variety of ways.
- Legal compliance. We process data to comply with the law.
Processing methods used
ITF attaches the utmost importance to the security of your personal information and undertakes to process it in accordance with industry standards and norms, solely for the purposes for which it is collected, as described in this policy or in a specific notice to that effect.
Access to and control of personal information
ITF ensures that all personal information in its possession is as accurate, current and complete as is necessary for the purposes for which it is to be used.
If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.
Sharing and reason for sharing personal information with third parties
We do not share your personal information with companies, organizations, or individuals outside of ITF, with the exception of our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, as well as in the following cases:
With your consent.
- For storage on cloud servers, in which case personal information may transit third-party jurisdictions. Please note that we only retain the services of reputable companies with privacy policies.
- For external processing purposes: We transfer personal information to other companies or trusted persons who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a degree of data security at least equivalent to our own and in compliance with any other appropriate security and confidentiality measures.
- In particular, we use the services of third-party suppliers to pool, cleanse and analyze data so that they can add value to this data;
- Data is first prepared and then classified so that it can be used;
- From the prepared data, the supplier creates aggregate statistics containing general, non-personal information, sometimes combined with data from similar sources. This pooled data is then used to create global statistics similar to provenance analyses.
- For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
ITF commits not to sell or rent your personal information to a third party.
Cookies and similar technologies
ITF may use cookies, web beacons, pixel tags, log files, or other technologies to collect certain personal information about visitors to our websites, as well as about the recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Web site that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on the site and other statistics.
In particular, cookies are used to track session history, thereby facilitating the user's online browsing experience. It is important to note that, depending on the settings you choose, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
Please note that our website may contain links or references to third party websites. This policy ceases to apply when you leave our website and ITF is not responsible for the collection or processing of personal information by these third parties or via these external sources.
Retention of personal information
ITF keeps the data collected for different periods, depending on its nature and its usefulness in offering our products and services.
ITF takes all necessary measures to protect the personal information you have provided by storing it on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods.
How to contact us about this Privacy Policy or to make a complaint
If you have any questions about this Privacy Policy or our use of your personal information, please contact our Privacy Officer:
Marie-Catherine Godin
ITF Technologies Inc.
400 boul. St-Laurent, H4N 2G7
Telephone: 514-748-4848 ext. 6816
E-mail:
mcgodin@itftechnologies.com
Other information
Changes to this Policy:
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We will always indicate the date on which the latest changes were made. If the changes are significant, we will post a prominent notice on our website.
